Terms of use | ticket shop

Scope of application, definitions
1. The business relationship between cie. toula limnaios GmbH (hereinafter referred to as the "Provider") and the customer (hereinafter referred to as the "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order. Deviating general terms and conditions of the Customer shall not be recognized unless the Provider expressly agrees to their validity in writing.
2. These General Terms and Conditions apply both to the purchase of admission tickets and to the purchase of physical goods (merchandise) via the Provider's online shop.
3. The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to their commercial or self-employed professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or self-employed professional activity.
Schedule and start times
1. The valid schedules with the start times are announced in the regular publications issued by the provider and on the Internet. The provider reserves the right to make changes. In the event of a change or cancellation of a performance or a change in the start time, the provider will endeavor to inform visitors in good time.
2. The provider accepts no responsibility for announcements and publications, especially if these are made by third parties (e.g., the press).
Online ticket sales
1. Advance sales take place exclusively online at ticket.toula.de.
2. Advance ticket sales begin at the times specified in the provider's publications. Advance sales may begin earlier for individual productions. The detailed advance sales conditions are governed by the provider's publications.
3. The provider reserves the right, in individual cases, to limit the number of tickets sold per person, as well as the sale in terms of time, with regard to the sale of discounted tickets and/or with regard to certain distribution channels. The ticket quotas made available for ticket sales are particularly dependent on the provider's contractual obligations to subscribers and visitor organizations.
4. Ticket orders are binding in accordance with the following regulations and oblige the customer to accept and pay for the tickets booked. There is no right of withdrawal (§ 312g (2) No. 9 BGB). In the event of non-payment, new orders are not possible until all outstanding claims have been paid in full.
5. When ordering tickets online, the customer can select the corresponding online ticket and add it to a shopping cart by clicking on the "Add to cart" button. By clicking on the "Place order" button, the customer submits a binding request to purchase the tickets in the shopping cart. Before submitting the order, the customer can change and view the data at any time.
6. However, the request can only be submitted and transmitted if the customer accepts these terms and conditions by clicking on the "Accept Terms and Conditions" button and thereby includes them in their request. The provider then sends the customer a confirmation of receipt by email. This email lists the customer's order again and attaches the purchased ticket as a PDF, which the customer can print out or save on their mobile phone. The contract is concluded when the ticket is sent in this way.
7. For ticket orders placed via online ticket sales, the number of seats available is limited to those marked as available on the Internet. Only selected discounts can be offered for online ticket sales. Payments can only be made by credit card (MasterCard, VISA), instant bank transfer, SEPA, or PayPal.
8. The contract is concluded in German. In all other respects, the provisions applicable to ticket reservations apply.
Admission prices and discounts
1. The applicable admission prices can be found in the provider's publications and notices. Special pricing may apply to individual events (e.g., special events or guest performances). In addition, the provider reserves the right to make short-term, performance-related price changes.
2. Tanzcard - Tanzcard holders receive a 20% discount on the regular admission price.
3. Senior citizen card - Senior citizens receive a 25% discount on the regular admission price.
4. Discounted tickets - Schoolchildren, artists, trainees, students, unemployed persons, volunteer card holders, German Armed Forces soldiers, volunteers performing a voluntary social year (FSJ).
5. Severely disabled persons receive tickets at a reduced price if their disability card shows a "B" for the necessary accompanying person. The necessary accompanying person receives free admission. If there is no "B" on the card, the full ticket price must be paid.
6. Dance cards, pensioner cards, and reduced-price tickets are only valid in conjunction with an ID card or dance card entitling the holder to a reduction. This must be presented at the box office and at the entrance without being asked. It is not possible to combine several reductions.
7. No replacement will be provided for expired tickets.
8. If a ticket is lost, the provider will issue a replacement ticket if the purchaser can prove or credibly demonstrate which ticket they had purchased by specifying the exact seat. If both the original ticket and a replacement ticket for the same seat are presented by different visitors, the holder of the original ticket has priority over the holder of the replacement ticket. In this case, the replacement ticket does not entitle the holder to be assigned a different seat.
9. Cast changes and other short-term changes to the performance schedule or cases of force majeure (traffic disruptions, illness, strikes, weather, etc.) do not entitle the purchaser to return tickets. If a different work is performed instead of the work announced at the time of purchase, purchased tickets may be returned in exchange for an exchange voucher or the ticket price may be refunded.
Admission to performances
1. The box office opens 90 minutes before the performance and closes when the performance begins.
2. The foyer is usually open 90 minutes before the performance.
3. A valid ticket must be presented upon entry to the theater auditorium.
4. There is no right to late admission.
Exclusion of the right of withdrawal for tickets
1. According to § 312g (2) No. 9 BGB (German Civil Code), there is no right of withdrawal for contracts for the provision of services in connection with leisure activities with a fixed date.
2. Tickets are therefore excluded from return.
Sale of merchandise (physical goods)
1. In addition to admission tickets, the provider also offers physical goods (e.g., books, posters, or other merchandise items) via the online shop.
2. By clicking on the "order with obligation to pay" button, the customer submits a binding offer to purchase the goods contained in the shopping cart.
3. The contract is concluded upon confirmation of shipment by email.
4. The goods remain the property of the provider until full payment has been received.
Delivery and shipping
1. Goods are shipped exclusively insured to the delivery address specified by the customer.
2. For consumers, the provider bears the shipping risk until the goods are handed over.
Right of withdrawal for goods
1. Consumers have a statutory right of withdrawal of fourteen days for distance contracts for physical goods.
2. The withdrawal period is fourteen days from the day on which the customer or a designated third party took possession of the goods.
3. To exercise the right of withdrawal, a clear statement by email to ctl_shop@toula.de is sufficient.
4. The customer shall bear the direct costs of returning the goods.
5. A sample withdrawal form is included in these Terms and Conditions.
6. Sample withdrawal form
  1. If you wish to withdraw from the contract, please fill out this form and send it back.
  2. To:
    cie. toula limnaios GmbH
    Eberswalder Str. 10
    10437 Berlin
    Email: ctl_shop@toula.de
  3. I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:
  4. Ordered on () / received on ():
  5. Name of consumer(s):
  6. Address of the consumer(s):
  7. Signature of consumer(s) (only for paper notifications):
  8. Date:
  9. (*) Delete as applicable.
Liability
1. Claims for damages by the customer are excluded. This does not apply to claims for damages by the customer arising from injury to life, limb, or health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
2. In the event of a breach of essential contractual obligations, the provider shall only be liable for foreseeable damage typical for this type of contract if this was caused by simple negligence, unless the customer's claims for damages arise from injury to life, limb, or health.
3. The limitations in paragraphs 1 and 2 also apply in favor of the provider's legal representatives and vicarious agents if claims are asserted directly against them.
4. The limitations of liability resulting from paragraphs 1 and 2 shall not apply if the provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same shall apply if the provider and the customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act shall remain unaffected.
Value added tax
1. Where applicable, sales are exempt from sales tax in accordance with Section 4 No. 20 of the German Sales Tax Act (UStG) or no sales tax is levied in accordance with Section 19 (1) UStG. No sales tax is shown.
Final provisions
1. Contracts between the provider and the customer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the country in which the customer as a consumer has their habitual residence, remain unaffected.
2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's registered office.
3. Even if individual points of the contract are legally invalid, the remaining parts of the contract remain binding. The invalid points shall be replaced by the statutory provisions, if available. However, if this would constitute an unreasonable hardship for one of the contracting parties, the contract shall become invalid in its entirety.
4. Alternative dispute resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG: The European Commission provides a platform for online dispute resolution (ODR), which can be found at https://ec.europa.eu/consumers/odr. We are not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.

As of February 2026

Terms and Conditions of cie. toula limnaios GmbH
Eberswalder Str. 10, 10437 Berlin
HRB 216537
Phone: +49-30–440 44 292
Email: ticket@toula.de
Represented by: Ralf R. Ollertz