Terms of use

  1. Scope of application, definitions
    1. The following General Terms and Conditions shall apply exclusively to the business relationship between cie. toula limnaios GmbH (hereinafter "Supplier") and the customer (hereinafter "Customer") in the version valid at the time of the order. Deviating general terms and conditions of the Customer shall not be recognised unless the Supplier expressly agrees to their validity in writing.
    2. The Customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to his commercial or independent professional activity. On the other hand, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of his commercial or self-employed professional activity.
    3. The valid match schedules with the starting times are announced in the regular publications issued by the provider and on the Internet. The Provider reserves the right to make changes. In the event of a change or cancellation of a performance or a change in the starting time, the Provider shall endeavour to inform patrons in good time.
    4. The Provider accepts no liability for announcements and publications, especially if these are made by third parties (e.g. the press).
    5. Advance booking shall take place exclusively online at www.ticket.toula.de.
    6. The box office opens 90 minutes before and closes at the start of the performance.
  2. Programme and starting times
    1. Tickets are issued on a personalised basis. to enable traceability as required, first and last name and e-mail are recorded when tickets are sold. If tickets are purchased for more than one person, their first and last name must also be provided. We are obliged to provide such documentation according to the Corona Containment Ordinance of the State of Berlin, which is why the data processing is lawful according to Art. 6 (1) c) DSGVO. The visitor list is automatically deleted after four weeks. Passing on the tickets is not permitted due to personalisation. Each ticket holder must be able to identify himself at the admission control with his valid passport, identity card, driving licence, credit card or EC card.
    2. Only with a valid certificate of a complete vaccination or recovery as defined by the SARS-CoV-2 Infection Protection Measures Ordinance of the Berlin Senate is admission to the event possible. 2G
    3. Advance ticket sales begin at the times specified in the Provider's publications. For individual productions there may be an early start of advance ticket sales. 
    4. The Provider reserves the right in individual cases to restrict the number of tickets sold per person, as well as the sale in terms of time, with regard to the issue of discounted tickets and/or with regard to certain distribution channels. The ticket quotas made available for ticket sales depend in particular on the contractual obligations of the Provider with subscribers and visitor organisations.
    5. Ticket orders are binding in accordance with the following regulations and obligate the Provider to accept and pay for the tickets booked. There is no right of revocation (§ 312g para. 2 item 9 BGB). In the event of non-redemption of payment, new orders shall not be possible until full payment of outstanding debts has been made.
    6. In the case of ticket orders within the framework of online ticket sales, the customer can select from the corresponding online ticket and collect this in a so-called shopping basket via the button "add to shopping basket". By clicking on the button "order with obligation to pay", the customer submits a binding application to purchase the tickets in the shopping cart. Before submitting the order, the customer can change and view the data at any time. 
    7. However, the application can only be submitted and transmitted if the customer has accepted these contractual terms and conditions by clicking on the "Accept GTC" button and has thereby included them in his application. The Provider shall then send the Customer a confirmation of receipt by e-mail. In this e-mail, the customer's order is listed again and the purchased ticket is attached as a pdf that the customer can print out or save on his mobile phone. The contract is concluded when the ticket is sent in this way. 
    8. In the case of ticket orders within the framework of online ticket sales, the number of seats available is limited to those marked as available on the Internet. Only selected discounts can be offered for online ticket sales. Payments are only possible by credit card (Master-Card, VISA), Sofortüberweisung or PayPal. 
    9. The contract shall be concluded in German. In all other respects, the same provisions apply as for ticket reservations.
  3. Opening hours
    1. The applicable admission prices can be seen in the provider's publications and notices. Special pricing is possible for individual events (e.g. special events or guest performances). In addition, the provider reserves the right to make short-term, performance-related price changes.
    2. Holders of the Tanzcard receive a 20% discount on the regular admission price
    3. Pensioners receive a 25% discount on the regular admission price
    4. Reduced tickets - schoolchildren, artists, trainees, students, the unemployed, Berlinpass, Ehrenamtskarte, Bundeswehr soldiers, FSJ leisten.
    5. Severely disabled persons receive tickets at a reduced price if the disabled person's ID shows a "B" for the necessary accompanying person. The necessary accompanying person receives free admission.
    6. Reduced-price tickets are only valid in conjunction with an identity card or dance card entitling the holder to a reduction. This must be presented at the box office and at the entrance without being asked. A combination of several reductions is not possible.
  4. Online ticket sale
    1. Should the visitor feel ill, show symptoms of a COVID-19 disease, have recently had contact with a confirmed COVID-19 infected person or have stayed in a risk area designated by the Robert Koch Institute, tickets can be returned or exchanged without charge up to 30 minutes before the start of the event. The monetary value of the ticket will be refunded in the form of a voucher. A cash refund is not possible. Special events, guest performances, premieres and New Year's Eve performances are excluded from the right of return and exchange. 
    2. If a ticket is lost, the Provider shall issue a replacement ticket if the purchaser can prove or credibly demonstrate which ticket he/she had purchased, stating the exact seat. If both the original ticket and a replacement ticket for the same seat are presented by different visitors, the holder of the original ticket shall have priority over the holder of the replacement ticket. In this case, the replacement ticket also does not entitle the holder to be allocated a different seat. 
    3. Cast changes as well as other short-term changes to the performance schedule or cases of force majeure (traffic obstruction, illness, strike, weather, etc.) do not entitle the holder to the return of tickets. If a different work is performed instead of the one announced when the ticket was purchased, tickets purchased may be returned against an exchange slip or the ticket price refunded 
  5. Entrance fees and discounts
    1. The foyer is generally open 90 minutes before the performance.
    2. Upon entry to the theatre auditorium, the valid ticket and appropriate proof of identity must be shown to the admission staff.
  6. Exchange, return and loss of tickets
    1. Claims by the customer for damages are excluded. Excluded from this are claims for damages by the customer arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.
    2. In the event of a breach of material contractual obligations, the provider shall only be liable for the foreseeable damage typical for the contract if such damage was caused by simple negligence, unless the customer's claims for damages are based on injury to life, body or health.
    3. The limitations of paragraphs 1 and 2 also apply in favour of the legal representatives and vicarious agents of the provider if claims are asserted directly against them.
    4. The limitations of liability resulting from paragraphs 1 and 2 do not apply insofar as the provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same applies insofar as the supplier and the customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act shall remain unaffected.
  7. Admission to the performances
    1. The law of the Federal Republic of Germany shall apply to contracts between the supplier and the customers to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which the customer has his habitual residence as a consumer, shall remain unaffected.
    2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the registered office of the provider.
    3. The contract shall remain binding in its remaining parts even if individual points are legally invalid. Instead of the ineffective points, the legal provisions, if any, shall apply. However, insofar as this would represent an unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.
    4. Alternative Dispute Resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG:The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and are generally not prepared to do so."
  8. Liability
    1. Claims of the customer for damages are excluded. Excluded from this are claims of the customer for damages arising from injury to life, limb, health or the health or from the breach of essential contractual obligations (cardinal obligations) as well as the liability for other liability for other damages based on an intentional or grossly negligent breach of duty breach of duty by the Provider, its legal representatives or vicarious agents. Material contractual obligations are those the fulfilment of which is necessary to achieve the objective of the of the contract.
    2. In the event of a breach of material contractual obligations, the provider shall only be liable for the foreseeable damage typical for the contract if this was caused by simple negligence, unless the customer's claims for damages are based on injury to life, limb or health. injury to life, limb or health.
    3. The restrictions of paragraphs 1 and 2 shall also apply to the benefit of the legal representatives and and vicarious agents of the supplier, if claims are asserted directly against them.
    4. The limitations of liability resulting from paragraphs 1 and 2 do not apply if the supplier fraudulently conceals the defect. maliciously concealed the defect or has given a guarantee for the quality of the item. guarantee for the quality of the item. The same applies insofar as the supplier and the customer have reached an agreement on the quality of the item. agreement on the quality of the item. The provisions of the of the Product Liability Act remain unaffected.
  9. final provisions
    1. Contracts between the supplier and the customer are governed by the law of the Federal Republic of Germany. Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions the limitation of the choice of law and the applicability of mandatory provisions, in particular of the in which the customer has his habitual residence as a consumer shall remain unaffected. remain unaffected.
    2. Insofar as the customer is a merchant, a legal entity under public law or a public legal person under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the provider's registered the Provider's registered office.
    3. The remaining parts of the contract remain binding even if individual points are legally invalid. binding. The invalid points shall be replaced by the statutory provisions, if any. provisions. Insofar as this would represent an unreasonable hardship for one of the parties to the contract, the however, the contract as a whole shall become ineffective.
    4. Alternative Dispute Resolution pursuant to Article 14 (1) ODR Regulation and Section 36 VSBG: The European Commission provides a platform for online dispute resolution (OS), which can be found can find it at https://ec.europa.eu/consumers/odr. To participate in a We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and generally not prepared to do so.


Status November 2021

AGB of cie. toula limnaios GmbH
Eberswalder Str. 10
10437 Berlin
HRB 216537
Telefon: +49-30–440 44 292
E-Mail: ticket@toula.de
Represented by: Ralf R. Ollertz